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worldshoppers.com Information

RETURNS POLICY
Each of the stores within the World Shoppers shopping Centres have their own returns policies. Please return to the store of purchase to find out about their own policy.

You should find that if the goods are found to have manufacturing defects they will usually be replaced at no charge. All claims must be approved for return prior to the return of the goods by the individual store owner. Claims for faulty stock must be reported to store owner within three (3) days of the receipt of the order.

Any discrepancy (pricing, quantity, taxes etc) should be reported to the store owner immediately. This will ensure prompt corrective action on their part. A copy of the relevant invoice must accompany returned items.

All items returned are subject to individual inspection. Any item found not to be the product of the store owner or not showing a manufacturing defect will not be allowed.

Any returns arriving COD or collect will be refused. Seasonal items will not be accepted for return after the end of the particular season. Returns must be in original package quantities. Part packages will not be accepted for return.

If you have any questions about the return of your item, please contact the store owner or e-mail us . Be sure to include your order number and e-mail address with any correspondence.


DELIVERY INFORMATION
Each of the stores within the World Shoppers shopping Centres have their own delivery policies. Please return to the store of purchase to find out about their own policy regarding shipping.

Each store owner reserves the right to select the method of shipment and the courier.


PRIVACY POLICY
At World Shoppers, we understand that our customers are concerned with privacy, so we have initiated policies to ensure that your personal information is handled safely and responsibly. We collect customer information in an effort to improve your shopping experience and to communicate to you about our products, services, contests or promotions.

If you have opted into our newsletter, we may from time to time send informational e-mails to you concerning World Shoppers information only. These may be specials or short messages containing information that we think you would want to know. If at any time you wish to stop receiving these e-mails, we give you the option to remove your name from our mailing list with one easy step. We will NOT sell, rent or share your e-mail address with a third party. We understand that this information is private and will handle it in a responsible manner.
    Our Company Details are:
    World Shoppers Pty Ltd (ABN 84 089 538 812)
    Registered Office:
    245 Gympie Road, Kedron 4031

    Postal Address:
    PO Box 60
    Kedron QLD 4031
    Australia

    Email: click here to contact us


COMPLAINT HANDLING POLICY

World Shoppers take all complaints and disputes seriously and will provide reasonable information and assistance to ensure that any complaints are lodged effectively.

If your shopping experiences with one of the stores located within an World Shoppers Shopping Centre has been less than satisfactory then we reccomend the following proceedure;
    1. Contact the store you purchased from and state your complaint.
    2. Contact World Shoppers with the store details and your issue with them.
Complaints may be lodged by phone, e-mail or by letter. Tel: 1300 735 102

If you would prefer to submit your complaint in writing, please write to us at: Complaints will be processed in a timely and efficient manner. We will aim to acknowledge your written complaint within 5 working days of receiving it, and emails within 24 hours.


COPYRIGHT & TRADEMARKS
Designated Trademarks, Brands and copyrighted material shown throughout this website, it's affiliates and linked to websites & promotions are the property of their respective owners.

Please contact the designated owner of the trademarked or copyrighted image or material for further information.
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